Visit Any of Our Four Locations Today! CALL TOLLFREE 1(844) DIAL-420

Product FAQs

/Product FAQs

Product FAQs

After years of research, JUUL Labs developed its proprietary e-liquid formula, which is mixed under strict quality controlled processes utilizing industry leading U.S. partners.

Our ingredients include glycerol, propylene glycol, natural oils, extracts and flavor, nicotine and benzoic acid.

  • Glycerol and Propylene Glycol have commonly used humectants in vaporization liquids, and also used in a number of consumer products like toothpaste.
  • Benzoic Acid is a naturally occurring acid found in the tobacco plant, which is a part of our proprietary formulation that makes JUUL the ultimate vaping experience.
  • As a policy, our development and manufacturing process does not add diacetyl and acetylproprionyl (or 2,3-pentanedione) as flavor ingredients.
  • Nicotine content: 0.7mL with 5% nicotine by weight (59 mg/mL per pod, ~ content of a pack of cigarettes). If you have further questions or concerns about the health impact of vaping we recommend you contact a health care professional.

If you have further questions or concerns about the health impact of vaping or ingestion of nicotine, we recommend that you consult with your health care professional.

To maintain product quality, JUULpods are not designed for refills nor re-use and are meant to be disposed of once they are empty.

Minor leaking from your JUULpods is not uncommon during use and shouldn’t persist under normal use by following suggested drawing tips. If your JUULpod is leaking slightly, you can continue to use it, but wipe off the juice before inserting back into your JUUL device. Leaking can occur when the juice is pulled up into the air path due to one of the following reasons :

  • Puffing aggressively on the mouthpiece – try puffing more gently.
  • Squeezing or biting the JUULpod as you puff – relax your mouth on the mouthpiece.
  • Squeezing the wide sides of the JUULpod when you insert it – place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
  • If you encounter an excessively leaky JUULpod or continue to experience leaking after making these adjustments, please contact the JUUL Care team.

Depending on your use, a full charge will last about as much as one JUULpod. One JUULpod is about 200 puffs.

Make sure your JUUL charger is connected to an adequate power source and that the device is making a secure connection to the charging base. Before contacting the JUUL Care team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened Q-tip. If you continue to have problems, please contact the JUUL Care team.

  • Please try using a q-­tip dampened with a tiny bit of rubbing alcohol (squeezing off any excess first) to clean the contacts on both the pod and inside JUUL where the pod is inserted. This should restore the connection between the pod and the device if any moisture has got on them.
  • There may be a few tiny air bubbles down by the wicks of the JUULpod that can also contribute to the issue. Please try taking the pod out and gently tapping it (mouthpiece side up) on the table and reinserting. That should make the tiny air bubbles rise and re-saturate the wicks. You may also want to try using an alternate JUUL pod to see if that helps.
  • If you continue to have problems, please contact the JUUL Care team.

If you are planning on keeping your cigars for longer than 1-2 weeks, you will need a humidor. Cigars must be kept below the maximum temperature of 73°F (23°C) and between 65-72% humidity. Ideal conditions are 70°F (21°C) and 70% humidity.

Proper cigar storage is crucial. If you do not store your cigars properly you may encounter some of the following problems: uneven or too rapid burn, harsh or bitter taste, broken wrapper, difficulty lighting or keeping the cigar lit, mold, and tiny holes in your cigars, a sign of tobacco beetle infestation.

When you first set up a humidor, you must check the humidity level at least every two weeks to ensure that the humidity does not vary. Once a month (more often in arid weather conditions) add a propylene glycol solution (recommended) or distilled water to the humidifier. Once your humidor is stable and you have been taking care of it for a while, you will learn how long you can go without adding water or activation solution.

You should never use tap water as it contains minerals and chlorine that can clog the humidifier’s pores and inhibit operation.

Store your humidor in a cool, dry place to prevent mold growth. Avoid placing your cigars in direct sunlight. If the temperature and humidity get too high, cigars can develop a potentially damaging fungus or mold. Another hazard of cigars stored in too hot or humid an environment is an infestation of worms called lacioderma. The worms lay eggs inside cigars and burrow out, forming tiny holes in the wrapper and metamorphosing into tiny, brown beetles. If you discover the presence of worm holes in your cigars, remove and destroy the affected cigars immediately, and then carefully inspect all the cigars in your humidor for signs of infestation.

SHELDON BLACK DESIGNS ® specializes in the development and production of technically based, premium, handblown glass smokeware. The SHELDON BLACK ® family of master glassmakers serves to enhance smoker pleasure by creating innovative pipe forms that are specifically designed to enhance the character of the finest smoke. SHELDON BLACK ® offers clients an all-inclusive product line together with its highly sought after bubbler collection, unique limited edition artist collaborations, and an ambitious glass tube line which has redeveloped the standard for pipe design throughout the industry.

Every SHELDON BLACK ® piece is American made and ensures its authenticity through an exclusive glass-marking system that places a SHELDON BLACK ® trademark logo on every finished piece of smokeware made for its elite clientele. Sheldon Black ® began making and designing commercial smokeware in Los Angeles in 1988 and can be considered one of the pioneers of the American Smokeware Industry. Sheldon’s curiosity and passion for smoke culture led to his development of two United States Patents

[Combined Tobacco Smoking Pipe Bowl and Receiving Stem, USPatent, 1999] that have revolutionized the way people smoke the world over. For over 20 years, Sheldon Black ® has literally created the American Smokeware Industry with almost perfect anonymity and continues to redefine the standards of the commercial market through his innovative American manufacturing processes. Most importantly,Sheldon wishes to tip his hat to all of his associates and advocates who have joined him in the ontemporary smoke revolution.

Our team at Medicali Glass strives to manifest a Higher Purpose in the form of impeccable production standards along with excellent customer service. Based in Southern California, our products are created completely in-house from start to finish. Our mission is to maintain exceptional quality designs while continuing to innovate and evolve. Medicali strives to be a leader in cutting-edge smoking technology. We are also committed to suppling our customers in a timely manner and believe in accountability to the stores we serve.

Medicali Glass is a premium glass line created in Los Angeles CA. Now featuring the SLYME,RUBY,& MICRO Line providing you with the highest grade delivery devise for any smoking experience. With a wide variety of Authorized Retailers (online as well) we trust you can find the perfect choice to fit your needs and price range.

Unique pieces of glass

Nearly two decades ago the glass blower Martin Birzle began to develop hand-blown water pipes for some friends. Today, the individualist and artist puts his team under the name ROOR unique products from world-class here.

The fascinating combination of function and design make ROOR waterpipes and accessories to the most sought-after cult objects in the third millennium.

Success, there are many reasons – the processing of extremely thick-walled borosilicate glass of pure (Schott Duran), a carefully balanced range, the clean lines and the unique design inspire customers from all over the world who are looking for something special out. With personal customer service and a unique repair service sees itself ROOR partner for its customers.

Formed in 2002, Illadelph has been a prominent company in the pipe industry for over 10 years. The evolution of the company during this time, has produced a number of technological break-throughs, one of a kind works of art, and most importantly, satisfied customers. The success of Illadelph stems from this long term goal of perfection in all areas of work, from the packaging, to the materials used, to the people who assemble the product. Nothing is second rate. The goal from day one has remained the same: quality, with no exceptions.

Cleanliness is important in maintaining our products. Build-up that occurs in our pipes lessens the quality of our design as well as diminishes the taste.
Illadelph feels that constant attention to cleaning over any particular cleaning product or method is most important. A weekly or even daily schedule will help prevent any serious build up issues, and, when done regularly, becomes a small task.

Rubbing alcohol is a natural solvent and can be purchased inexpensively at any retail pharmacy. Look for the highest percentage by volume available, usually 91%. Soaking the pieces in alcohol, then rinsing in water is an effective method of cleaning. We recommend using a covered container for soaking, as rubbing alcohol will evaporate quickly.

If the piece is too large to soak in a container, using corks may enable you to fill your glass with rubbing alcohol, thus letting the inside soak in this manner. Glass on glass stoppers are available for purchase for facilitating this method.

How does the vaporizer work?

It’s easy — simply grind your clean herbal material to a fine consistency using a regular grinder. Slide the lid to one side and sprinkle your material into the bowl. Close the lid, firmly press a freshly charged battery into the Box, and start enjoying your vapor. After each draw, withdraw the battery, and shake the Box to stir the material inside — this ensures that the Box is always fresh and ready when you need it. Repeat as needed.

The stored electrical energy in the battery is carried to a heating element in the bowl of the Box which gently warms your herbals. The Box provides just enough heat to release the active ingredients as a vapor without causing combustion to occur.

Vaporization (avoiding combustion) is good for a number of reasons:

  • More medicinal qualities are available because they are not being consumed by fire — vaporization is more efficient.
  • There are little to no harmful combustion byproducts (NO tar, carbon/nitrogen monoxides, free radicals, particulates/soot, etc).
  • Vaporization is overall much healthier for you and a LOT easier on the lungs — no more unnecessary coughing.
  • The fine qualities and taste of your herbals are fully available without being obscured by the noxious byproducts of burning.

How does the Box compare to a Water Pipe?

The Box is much smaller than a water pipe, does not require water, can be used outdoors in windy conditions, and in general is far less fragile than most water pipes. The Box is also much more stealthy.

A water pipe, by burning your herb, generates all sorts of secondary and harmful chemical byproducts which must then be filtered out using water bubbling. While water filtering does not remove all of the harmful combustion byproducts, it does remove some of the active ingredients by vapor condensation in the water. As such, a water pipe destroys some of your herbal goodness by burning and condensation losses. More medicinal qualities are available from your herbs with Box vaporization.

With a water pipe, the wide shape of the mouthpiece naturally encourages the user to take deeper draws farther into the lungs. To get the same effect out of the Box, we instruct users to take long slow deep draws. The slowness is for how the Box heats, and the longness is so you take a deeper draw fully into the more absorbent passages of the lungs. We recommend that first time Box users learn how to control the temp in the Box by controlling their draw rate, and then work to take fewer, much longer and deeper draws. In this way, you will find that the Box is far more useful, effective and efficient than any water pipe.

How does the experience of vapor compare to that of smoke?

The most obvious differences are noticed in the first three minutes and more subtle effects can be noticed the next day. Much of what a smoker experiences in the first minutes are actually the side effects of smoke, rather than being due to any medicinal qualities. The experience is the result of a ‘damage control’ response by the body. Smokers who are not already used to vaporizers often cannot tell that anything is happening at all — until about 3 minutes later! Vapor is generally described as being stronger, lighter, clearer, more thoughtful, longer lasting, and more energetic. You are much less likely to get some of the common physical aspects with a vaporizer. People generally feel better, clearer and cleaner the next day after vaporizing — without the ‘fuzzyness’ that might be experienced the day after a smoking session.

How much more efficient is vaporization than smoking?

Generally, the difference in the bio-available yield between vaping and smoking is (or should be) about 4 to 1 for any “good” reasonably well designed vaporizer. Therefore, being conservative, it is fairly safe to claim that the use of good technique with the Launch Box should be able to get at least into the 3 to 1 range, acknowledging that some sacrifices have been made towards overall utility and convenience.

Not only is vaporization much more healthy, it will save you money. For example, if you consume $100 worth of herbals via smoking in a month, then buying and using a Box consistently will pay for itself twice-over in the first month of usage.

MY UNIT ISN’T PRODUCING VISIBLE VAPOR. AM I DOING SOMETHING WRONG?

The PUFFiT™ was not designed to be a “big clouds” vaporizer. However, vapor production can vary a lot depending on type of blend, moisture content, fineness of grind etc. A temperature setting of 7-8 should provide noticeable vapor for just about any blend. Be sure to really FILL the heat chamber. Most new PUFFiT™ owners underestimate how much material to put into the unit. Best results are achieved from finely ground material PACKED firmly into the heat chamber.

HOW LONG DOES IT TAKE MY PUFFiT™ VAPORIZER TO HEAT UP?

Heating Time depends on factors such as starting temp, type of blend, and temperature setting but the initial heating cycle should take about 20-30 seconds. Once it is warm it should happen much quicker.

HOW DO I CHARGE MY PUFFiT™ VAPORIZER AND HOW LONG DOES IT TAKE?

Simply plug your PUFFiT™ vaporizer into any standard USB source using the supplied cable. Standard charging time will be about 2.5-3 hours. It will not harm the battery to charge it before a low battery warning! When in doubt… plug it in!

HOW MANY USES WILL I GET BETWEEN CHARGES?

Total uses vary with temperature settings and blend but you should get between 25-30 cycles on a full charge. Do not attempt to use your PUFFiT™ vaporizer while charging. Always remove USB cable before starting a vaporizer cycle.

WHAT DO THE SETTINGS 1-8 MEAN?

This is the temperature setting. Temperature ranges from 120°C (250°F) to 220°C (430°F) refer to the instruction manual for more information.

The DaVinci Vaporizer combines a feature rich platform with rugged portability. Our most popular model in the Davinci line, this vaporizer offers a cool black matte finish, that will make you feel super stealthy. Like a Ninja!

DaVinci Vaporizer Features:
Small Vaporizer for those in the go; Pocket Sized Vape
Up to a 1.4 hour battery life, rechargeable premium lithium ion batteries
Solid Construction; This Vaporizer has been drop tested 6x from 10ft.
Premium Materials including a 304 stainless steel chamber, nonleaded soldering, medical grade silicone and high temperature body.
Digital Temperature Control allowing for the vaporization of various substances, including dry matter and essential oils.
A small storage compartment, eliminating the need for additional carrying cases.

Included with each DaVinci Vaporizer:

  • 1 Vaporizer
  • 1 Cleaning Brush
  • 1 110v-240v Wall Charger
  • 1 Flexi Straw
  • Pack of 3 Large Replacement Screens and 6 small replacement screens
  • 2 Oil Cans
  • Instructional Manual, Quickstart Guide and Vaporizer Temperature Guide
  • 2 Year Manufacturer Warranty


The premium loose leaf vaporizer

Small enough to fit in your pocket, Pax heats, never burns your tobacco, releasing a delicious, satisfying vapor. It’s the world’s most pocketable, premium loose-leaf vaporizer.

Includes:

  • 1 Pax Unit with 1 Screen
  • 1 Mouthpiece and 1 Lid
  • 1 AC Wall Charger Dock
  • 1 Small Cleaning Kit (5 Pipe Cleaners & 5 Cleaning Wipes)
  • 2 packets of Mouthpiece Lubricant
  • 1 Pax Instruction Manual

Vaporization

Pax heats up and is ready to enjoy in as little as 30 seconds.

LED indicator light

Displays heating status, temperature setting and battery status.

Product details

Measures 4 1/8 ” x 1.4” x 7/8”. Anodized aluminum exterior providing strength and durability. Medical grade stainless steel air chamber. Vapor path is constructed entirely from medical grade components.

Power

rechargeable power source

 

The VOLCANO Vaporizer is the ultimate system to release the flavor & aroma from herbs, spices, and essential oils. Every VOLCANO is crafted in Germany with food safe, flavorless, and heat resistant materials. Built to exceed the daily demands of professionals and connoisseurs, the precise VOLCANO heat controls gently heat and never burn. The Storz & Bickel 3 Year Warranty is standard with every purchase. The VOLCANO is the only vaporizer certified by ISO quality manufacturing standards and meets NRTL and UL requirements.

The VOLCANO Vaporizer is perfect for a broad range of sensory applications. From releasing flavors & aromas for aromatherapy to mixology, the VOLCANO is the most versatile vaporizer on the market. The precise temperature controls gently heat herbs, spices, and essential oils, so only the pure aroma is released. Because the temperature is always below the combustion point, smoke is never created and nothing ever burns, guaranteed.

Vaporization is the process of releasing aromatic compounds from herbs, spices, and essential oils without burning the material to produce smoke. The VOLCANO Vaporizer utilizes patented technology to gently heat materials and fill the valve balloon with a vapor (similar to steam). The vapor produced is very pure and does not contain any dangerous combustion by-products like carbon monoxide. The result is greater purity, better flavor, and superior effect!

Vaporization is the release of flavor and aroma from herbs, spices and essential oils by heating the material with hot air. Unlike smoking or burning, vaporization uses a very gentle heat, less than the combustion (burning) point ~450°F (280°C) of wood. The result is a fine mist, similar to steam. Because there is no smoke created, there is no carbon monoxide or noxious byproducts generated. All that is released is the essential flavor and aroma of your plant material.

Kratom is a tropical deciduous and evergreen tree in the coffee family native to south east Asia, prodominatly Thailand. Kratom is available in raw leaf form, ground leaf in capsules, and extract and is sold to help customers relax and improve their mood.

A Vaporizer is an aromatherapy device to help customers achieve the best results they can from their herbs/flower of choice. Normal combustion leaves the leaf of some herbs/flower up to 80% unused before they are turned to ash. Vaporizers on the other hand allow customers to heat their herb/flower to the perfect temp using internal heating units, mostly powered by rechargeable internal batteries.

Detoxes, available in single use or multi day programs, are products that help release the toxins in your body through naturally cleansing it.

E-Liquids are tobacco and smoke free nicotine liquid available in dozens of flavors and multiple nicotine contents that are compatible with all refillable E-Cigarettes sold at our stores.

E-Hookahs and E-Cigarettes are essentially small vaporizers that use flavored nicotine liquid. E-Hookahs are generally disposable while some E-Cigarettes are rechargeable and refillable using E-Liquids.

Steam stones are tobacco and nicotine free hookah smokables. Available in a variety of flavors, steam stones allow the user to enjoy the taste of hookah smoke without any of the drawbacks.

Shisha is simply Tobacco that has been soaked in a thickening agent such as honey and flavors such as fruits and simple syrups to give it specific flavors. It’s thick syrupy texture makes it usable with hookah pipes and allows a single bowl to be smoked for an extended length of time.

Hookah is a specific type of water pipe which uses an intricate house system to deliver the smoke from flavored shisha, which has been popular in multiple middle east cultures for 1000s of years.

You must be 21 years old to visit this site.

Please verify your age