serenity smoke shop support faq
After years of research, JUUL Labs developed its proprietary e-liquid formula, which is mixed under strict quality controlled processes utilizing industry leading U.S. partners.
Our ingredients include glycerol, propylene glycol, natural oils, extracts and flavor, nicotine and benzoic acid.
Glycerol and Propylene Glycol have commonly used humectants in vaporization liquids, and also used in a number of […]
Minor leaking from your JUULpods is not uncommon during use and shouldn’t persist under normal use by following suggested drawing tips. If your JUULpod is leaking slightly, you can continue to use it, but wipe off the juice before inserting back into your JUUL device. Leaking can occur when the juice is pulled up into […]
Make sure your JUUL charger is connected to an adequate power source and that the device is making a secure connection to the charging base. Before contacting the JUUL Care team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened Q-tip. If […]
Please try using a q-tip dampened with a tiny bit of rubbing alcohol (squeezing off any excess first) to clean the contacts on both the pod and inside JUUL where the pod is inserted. This should restore the connection between the pod and the device if any moisture has got on them.
There may be […]